Research > Studies
Needs and Expectations Study Report
2015
Pink Tank delivered the first in-depth analysis of the needs and expectations of citizens and businesses in Dubai.
The study aimed to improve government services in Dubai based on a user-centric model that places the customers at the heart of the process and attempts to anticipate their needs.
Highlights
4service briefs of 26 pages each in english and in arabic
4international insights of 18 pages each in english and in arabic
2blueprint maps in english and in arabic
25experience maps in english and in arabic
4stakeholders maps in english and in arabic
1inspirational movie in english and in arabic
8slideshows in english and in arabic
8motivational cards in english and in arabic
City Makers Service Briefs and Case Studies, 2015
